How EcoGreen Solar handles your information

Last updated: 4 November 2026

This Privacy Policy explains how EcoGreen Solar Private Limited (“EcoGreen Solar”, “we”, “us”) collects, uses, shares and protects personal information when you visit ecogreensolars.com, contact us or request a quote for solar, electrical, CCTV or appliance installation services.

1. Who we are

EcoGreen Solar Private Limited is a solar and electrical services company based near Airport, Lahore, Pakistan (MM Tower, Plaza 54, KB Commercial Road, Khuda Buksh Colony, Lahore). You can contact us about privacy at info@ecogreensolars.com or on 0319 9903998.

2. Information we collect

We collect only the information needed to answer your enquiry, provide our services and run the website.

Information you give us

Contact form: your name, email address, phone number, city and message. We do not ask for your postal address on this form.
Get a Quote form: your full name, email address, phone or WhatsApp number, city, the services you are interested in and your message.
Blog comments: your name, email address, website (optional) and comment text.
Calls, WhatsApp and email: your phone number, name, messages and any photos, bills or site details you choose to share so we can prepare a quote.
Online shop: if you place an order, your name, phone number, email, postal (delivery) address and order details.

Information collected automatically

Technical data such as IP address, browser and device type, pages visited, referring website and time of visit.
Cookie and similar data set by our website and by the services listed in section 5.

3. How we use your information

To reply to your enquiry, arrange a site survey and prepare a written quote (legal basis: your request and our legitimate interest in responding).
To deliver, install, maintain and support the systems you buy from us (contract).
To process shop orders, invoices and warranty claims (contract and legal obligations).
To measure and improve the website and our advertising (legitimate interest, and consent where required).
To send service updates or offers only if you ask us to; you can opt out at any time.
To protect the website from spam, fraud and attacks (legitimate interest).

4. Who we share it with

We do not sell or rent your personal information. We share it only with the service providers that help us run the website and our business, and only for the purposes above:

Hostinger – website hosting, content delivery network, backups and business email (info@ecogreensolars.com). Form submissions are emailed to us through Hostinger’s mail servers.
Elementor – the form builder that collects contact and quote form entries on our website.
Google Analytics 4 (Google LLC) – visitor statistics such as pages viewed, device type and approximate location.
Google Ads (Google LLC) – measuring the results of our advertising and showing our ads to people who visited the site.
Google Site Kit – connects the website to Google Analytics and Google Search Console.
WhatsApp (Meta Platforms) – if you click a WhatsApp button, your chat is handled by WhatsApp under its own privacy policy.
Sucuri – website security monitoring and firewall logs (IP addresses).
WooCommerce – our online shop and order records.
Installation partners, equipment suppliers and utility companies (such as LESCO for net metering applications), only when needed to complete your installation and with your knowledge.
Government or legal authorities, when the law requires it.

5. Cookies

Cookies are small files stored in your browser. We use the following:

Essential cookies – WordPress, WooCommerce cart and session cookies (for example wordpress_*, woocommerce_*, wp_woocommerce_session_*) that make the site and shop work. These expire at the end of the session or within 48 hours.
Analytics cookies – Google Analytics 4 cookies (_ga, _ga_*) that count visits and show how the site is used. They last up to 2 years.
Advertising cookies – Google Ads cookies (such as _gcl_au) that measure ad conversions. They last up to 90 days.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Blocking essential cookies may stop the shop from working.

6. How long we keep information

Enquiries and quote requests that do not lead to a job: up to 24 months, then deleted.
Customer, installation, invoice and warranty records: for the warranty period and as long as Pakistani tax and company law requires (normally at least 6 years).
Blog comments: until you ask us to remove them.
Google Analytics data: for the retention period set in our Google Analytics account, no longer than 14 months.
Website security logs and backups: up to 90 days.

7. How we protect it

The website uses HTTPS encryption, security headers and a firewall. Access to enquiries and customer records is limited to staff who need it, and accounts are password protected.

8. Your rights and how to make a request

You can ask us to give you a copy of your personal information, correct it, delete it, or stop using it for marketing. Send your request to info@ecogreensolars.com or WhatsApp 0319 9903998 with your name and the phone number or email you used. We reply within 30 days. We may need to keep some records where the law requires it.

9. Children

Our services are for adults. We do not knowingly collect information from children under 18.

10. Links to other websites

Our pages may link to other websites, such as manufacturers or utility companies. Their privacy practices are their own responsibility.

11. Changes to this policy

We update this policy when our services or tools change. The date at the top shows the latest version.

Privacy Policy